SHAPEMORPH
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Help
Support & FAQ
Contact us
The fastest way to reach the team is from inside the app:
Settings → Support — your ticket goes straight to us with your User ID attached.
You can also ask the community and the team on our Discord.
Common questions
How do I restore my purchases?
Go to the Shop in the app and scroll to the bottom. Tap the "Restore Purchases" button.
My game is lagging
Try closing background apps. ShapeMorph uses realistic physics which can be demanding on older devices.
When do my ranked attempts reset?
Every day at midnight UTC. You get 2 free attempts per day, and the day's Top 100 is paid out automatically in N'Joy.
Why can't I use shakers in Ranked?
Shakers are disabled in Ranked, Challenges and the Pro Tournament to keep the competition fair. They are a Standard-mode tool.
How do I qualify for the Pro Tournament?
Finish in the Top 100 of your country's daily ranked board on any weekday. Qualification lasts until Sunday's tournament.
Where is my User ID?
In the app: Settings → Profile. Include it in any support request.